Mark Isaacson
I had an excellent buying experience at Jarrett-Gordon Lincoln, who met their commitments, offered a fine value, and most of all treated me as a valued customer. I wanted the car, a 2021 Lincoln Nautilus SUV ("car"), if it was right. The salesperson, Jack Slater, helped me see that the car was in the condition I wanted, from over 1000 miles away. He was a pleasure to deal with, and I highly recommend him, and the dealership as a whole if he is representative of the other employees of this company. For an out-of-state or local purchase, you will be treated well and with competence, and that just makes everything less stressful.
Jack dealt with a complicated situation with attention, patience, and grace. There were some complications of a remote sale (out of state, I am in New York and had the car shipped to me), but he stayed with and treated me with respect and did not get angry or dismissive when I worked through it. He gave me full attention from day one. The process extended over a week for various details to be worked out (paperwork, etc. and stuff on my side). Everything just flowed smoothly, orchestrated very well by Jack.
The car had a different advertised price on one web site from the asking price on Jarrett-Gordon's own direct site. The lower price is what caught my attention initially. On the initial call, Jack immediately checked and told me the lower price could be honored, AND that the car was in fact Lincoln certified (a CPO) when I asked if it could be: no additional price to certify, etc. No games. (The certification was also not indicated on the web site.)
Fees were moderate compared to almost any other Florida dealer (dealership fees get crazy high at some Florida dealerships), around $1200 including added costs for service of registering the car out of state (no need for me to go to NY DMV). Factor fees in, of course, but they were fully disclosed up front. Another Florida dealership showed $5000 in "fees" when I inquired on a similarly-priced Nautilus.
Jack Slater was the face of the dealership to me (with some interaction with Luis and Joe in finance for paperwork), and he was fantastic. I imagine he must have a manager there, but I didn't have to play the wait-for-manager game! Jack sent photos, set me at ease that the car was in good shape. (It was in FANTASTIC shape despite having over 45k miles, the most mileage of any car I have ever purchased. Shocked how great it was when I saw it in person for the first time at the end; it was immaculate and nearly as indistinguishable from new as I could imagine). He checked on maintenance, showed me photos to show all the accessories, etc. He was patient when relatively late in the process I inquired about a comparable but much lower mileage Nautilus that was also available as a somewhat higher priced alternative the dealership also had for sale.
There is a risk buying a car site unseen, especially a used one, but Jack acted as my eyes and ears.
At the end, when the transport driver was running late to pick up my vehicle a few days ago, Jack went back to the closed dealership (it was just after business hours) to meet him and deliver the car, avoiding a potential big problem. Just another example of how Jack provided great service, pays attention, and addresses customers' concerns. He proactively resolved my earlier concerns on later calls as followup. I felt listened to and never rushed. It was as though I were his only customer, which I certainly was not.
Finally, let me mention that when I learned that to combat fraud, Jarrett Gordon needed me to verify the signing with Maverick (a kind of remote notary service), the dealership picked up the cost. Another dealer asked me for nearly $1000 for this. Superb and honorable, JG swallowed it.
Seems crazy to buy a car half way across the country, but it was a good car/value. A great salesperson made it easy and reassuring. If you want a great experience/car, near Winter Haven, Florida or far, give consideration to Jack Slater and Jarrett-Gordon Ford/Lincoln. I will.
